Voice over Internet Protocol, or VoIP, services allow a variety of ways to make telephone calls. Services like Skype provide flexibility, allowing you to make voice calls either through your computer or through accessories like VTech's USB phone. Problems with Skype using your VTech phone could be due to several factors.
Power and Connections
If your VTech USB phone is not working with Skype, your connections may be loose. Check that the USB connection between the VTech phone and your computer are secure. Also examine the AC adapter and power supply plug into the VTech phone base to confirm that it is properly plugged in. Also, check that there are batteries in the VTech USB handset and that they are charged.
Settings
If you cannot hear the audio when attempting to use Skype with your VTech USB phone, it is probably because the settings aren't configured correctly. To correct the situation, make sure the VTech phone is securely plugged into the computer via USB. To do so, launch Skype, select "Tools," then "Options" and click on the "Sound Devices" menu. In "Audio In," "Audio Out" and "Ringing," select the "Cordless USB Phone" option. This allows you to make calls through Skype with your VTech USB phone.
Computer
To make any calls with your VTech phone through Skype, your computer must be on. You cannot make calls through Skype if your computer is off, even using the VTech USB phone. Turn on your computer, log in to your account on Windows (if applicable) and launch Skype to make a call.
Internet Connection
The disadvantage with using Skype, even with the VTech phone, is that you must have a high-speed Internet connection to place calls. If your Internet is off for whatever reason, you won't be able to make any calls through Skype. Even a slow Internet connection can prevent you from making calls or constantly cause calls to drop. Contact your Internet service provider if speed or availability is an ongoing concern.
Tags: VTech phone, your VTech phone, your computer, your VTech, make calls, through Skype