Decontaminating your iPod can get the device working again.
If your iPod is not functioning properly and will not sync with the iTunes software on your computer, the device may be contaminated with a virus or other similar malware infection. When ignored, these infections could cripple your iPod's hard drive and possibly even infect your computer if you attach the iPod to it. Decontaminating an iPod is a two-part process that includes removing malware from the device, then clearing the device's hard drive.
Instructions
1. Download and install a trustworthy anti-virus software program. McAfee, Symantec and Avast Pro are three anti-virus programs that can be used to decontaminate an iPod.
2. Attach the iPod to the computer with a working Apple USB cord.
3. Open the anti-virus program that's on your computer. Choose the "Scan" or "Scan Computer" option. The virus scan begins. A window appears once the malware on the iPod is detected.
4. Choose "Delete" inside the window. Repeat this each time an alert appears.
5. Open iTunes. Highlight the iPod selection immediately underneath "Devices," found in the left "Source" panel of iTunes.
6. Click "Summary" in the main window (middle window) of iTunes.
7. Click the "Restore" button in the center of iTunes. An iTunes alert will pop up. Click "Restore" in the pop-up. Follow the iTunes instructions to restore the iPod, as they vary depending on the model. The iPod is now decontaminated.
Tags: your computer, your iPod, Click Restore, hard drive, iTunes Click